Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We encourage you to use the product for 30 days to make sure that it’s right for you.  Take advantage of our Startup Phone Call Appointment to understand the product and how it will work best in your environment.  Our Customer Success Team is eager to share all they know about our products.

Return Eligibility
To be eligible for a return, your item must be in good condition and working order.  There must be no custom modifications made to any of the items. Product must be packaged in the original box and packed along with receipt or proof of purchase.

To start a return, you can contact us at support@crystalwatermonitor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: General Galactic Systems Inc, 14691 Golf Links Dr. Los Gatos, CA 95032

To start a return, you can contact us at support@crystalwatermonitor.com. Please note that returns will need to be sent to the following address: General Galactic Systems Inc, 14691 Golf Links Dr. Los Gatos, CA 95032

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@crystalwatermonitor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@generalgalactic.io.