Shipping policy

This Shipping Policy is for General Galactic Systems, Inc. and was last updated 04/06/2023.

SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (5-8 business days): Price determined at checkout

PROCESSING TIME

Orders are processed within 5 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

CANCELLATIONS

After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us.

 DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please contact the shipping carrier for an item's status.

Orders may be delayed due to any number of reasons including but not limited to: inclement weather, persistent below freezing temperatures, inventory, etc. 

DAMAGED ORDERS

General Galactic Systems, Inc. is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product arrives damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

SHIPPING RESTRICTIONS

Orders cannot be shipped out of the United States

The TSA (Transportation Security Administration) has restrictions on what item scan be shipped through air transportation in the US. As such, an unauthorized items for air shipment may required a different shipping method.

There are also restrictions on shipping hazardous chemicals to certain locations.

CONTACT

For questions about this shipping policy, contact us at contact@generalgalactic.io